Showing ROI on Email Marketing Requires Experience and Expertise

May 29th, 2007 | Melissa Marron

Our team had a discussion last week about some of the trends of email marketing; strategies such as micro/behavioral segmentation, personalization, and deliverability.  The more research I do on today’s email marketing strategies, the more I realize that email is much more complicated than I originally thought.  It’s not only a process of developing a successful strategy but it also requires the ability to build out a sound deployment strategy and integration plan with all the other marketing initiatives.
 
After reading Loren McDonald’s recent article in iMedia Connection, I also realize that it is up to the business owner of email marketing to prove ROI off of these sophisticated, integrated email campaigns.  He states that “deliverability, rendering and segmentation are logistical challenges that now require higher-level expertise. It takes skill to devise a forward-thinking marketing strategy that integrates email with SEM and other marketing imperatives.”  I completely agree.  Email deployment strategies have matured so much over the past couple years and there is a need for a full time email specialist to implement the complicated strategies that touch online marketing, offline marketing, user generated content, etc. 
 
Are companies investing a full time job in email marketing strategies?  If so, can you share some success stories?

One response to “Showing ROI on Email Marketing Requires Experience and Expertise”

  1. Andrew Kordek Says:

    We are most certainly investing full time here at Quest. I have an entire team dedicated to execution and analysis of email marketing as well constant training of our world wide marketing team on best practices. Email marketing on the surface looks easy, but its a science and art and its changing every day.

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